Frequently Asked Questions
What is VuxiStore?
VuxiStore is a marketplace for premium Roblox resources (scripts, models, maps, graphics, animations, audio) and Robux top up services.
How fast is delivery?
Digital resources are available for download instantly after payment. Robux top up is typically processed within 5 minutes after successful payment.
Can I get a refund?
All sales are final for digital resources and Robux top up due to their instant and consumable nature. For duplicate charges or failed delivery, contact support with your order reference and proof of payment.
What if I entered the wrong Roblox username?
Please contact support immediately. If the order hasn’t been fulfilled, we will attempt to correct it. If already delivered to the provided username, we may not be able to reverse it.
How are payments processed?
Payments are processed via supported Indonesian payment methods through our secure payment gateway. You will be redirected to complete your payment safely.
Can I use purchased resources in commercial projects?
Unless stated otherwise, you may use purchased resources in your own projects. Redistribution, resale, or sharing of the files is not allowed.
I was charged twice. What should I do?
Contact support within 24 hours with your order reference and payment proof. We will verify and correct duplicate charges that were not fulfilled.
How do I contact support?
Use the Contact page or our official WhatsApp channel listed on the website. Include your order reference and payment proof if applicable.
Need more help?
Visit our Contact page or reach us via the official WhatsApp number listed on the site.